Privacy policy
Scope & Applicability
This Privacy Policy is issued by Thent Coffee Private Limited, an Indian company registered in Mumbai (CIN: U10733MH2024PTC427348), which operates the e-commerce website www.caffeinated.co.in under the brand “Caffeinated”. Thent Coffee Private Limited is a Food Business Operator registered with the Food Safety and Standards Authority of India (FSSAI) and is engaged in the manufacture and sale of functional coffee drop candies. This Policy applies to all visitors and customers (“you”) who access or use the Caffeinated website or related services. It explains how we collect, use, share, and protect your personal information, and outlines your rights in relation to that information. By using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the site. This Policy is published in compliance with applicable Indian laws, including the Information Technology Act, 2000 (and its 2011 Privacy Rules) and the Digital Personal Data Protection Act, 2023, and it reflects our current data handling practices for our online operations in India. It does not apply to any third-party websites that may be linked from our site.
Definitions
For purposes of this Privacy Policy, and to avoid ambiguity under Indian law, we clarify certain terms:
“Personal Data” or “Personal Information” means any information about an individual that can directly or indirectly identify them. This includes details such as name, contact information, address, and any other information defined as personal data under applicable law.
“Sensitive Personal Data or Information” (SPDI) is a subset of Personal Data that is accorded special protection by law. SPDI may include information such as passwords, financial details (for example, payment card or bank account information), health information, biometric data, etc. In our context, we do not directly collect sensitive health or password data, but financial information related to your payment method could be considered sensitive. (Note: We do not store your full payment card details ourselves – see the relevant sections below.)
“Company”, “we”, “us”, or “our” refers to Thent Coffee Private Limited (the operator of the Caffeinated brand and website).
“You” or “User” refers to any individual accessing our website or using our services.
Any other capitalized terms used but not defined herein shall have the meaning given to them under applicable law. We have tried to avoid unnecessary jargon; this Policy is intended to be read in plain language.
Categories of Information Collected
We limit our collection of personal information to what is necessary for conducting our business of selling and delivering Caffeinated products and providing a smooth user experience. The categories of information we collect include:
Contact and Identity Information
When you place an order or fill in forms on our site, we collect basic personal details such as your name, phone number, email address, and delivery address (billing and shipping addresses). This information is essential for us to process your orders and communicate with you about your purchases. You may also provide your contact details if you sign up for any newsletters or alerts (optional).
Payment Information
We offer online payments through our secure payment gateway partner (Razorpay). When you make a purchase, you will provide your payment details (such as credit/debit card number, UPI, or other payment method information) directly to the payment gateway. Important: Thent Coffee Private Limited does not receive or store your full card number, CVV, net banking credentials, or UPI PIN. The payment information collected is processed by Razorpay, which is a PCI-DSS compliant third-party payment service. We may receive limited payment-related information from Razorpay such as a transaction ID, the payment method used (e.g., which bank or card type, UPI, etc.), and the payment status (success/failure). This information is used for record-keeping and order confirmation, but it does not include sensitive card details.
Order Details
When you purchase our products, we maintain a record of your orders, including the products purchased, quantity, date and time of order, and payment amount. This is part of your transaction history with us. Order details are linked with your contact information so we can fulfill the order and provide customer service (for example, if you have questions about your order or in case of any returns/refunds).
Optional Account Information
Our website is designed to allow guest checkout, meaning you do not have to create a user account to make a purchase. We do not force you to register an account. If in the future we offer an option to register for an account or loyalty program, any additional information you provide (such as a password, profile information, or preferences) would also be collected with your consent. (Currently, account creation is not mandatory for using our site or placing orders.)
Communication Data
If you contact us via email, customer support chat, phone, or through our social media channels, we may collect the information you provide during those communications. This may include your email address, phone number, and the content of your inquiries or feedback. We use this data to respond to you and resolve any issues or questions.
Cookies and Usage Data
When you visit our website, we use cookies and similar tracking technologies (discussed in detail in the “Cookies and Tracking Technologies” section below) to automatically collect certain information about your device and browsing actions. This may include your device type, browser type, IP address, pages you visited on our site, and how you interact with our site (for example, items in your cart). This information helps us ensure the website functions properly, to understand user behavior for improving our services, and to personalize your experience (such as retaining your shopping cart between visits). While this usage data generally does not directly identify you by name, it may be linked to your account or order if you are logged in or placing an order, thus potentially constituting personal data.
Governing Law & Jurisdiction
This Privacy Policy, and any disputes arising from or in relation to it, shall be governed by and interpreted in accordance with the laws of India. We operate our business in India (with our registered office in Mumbai, Maharashtra), and we are subject to Indian law. By using our website and services, you acknowledge that Indian law will apply to all matters concerning your privacy and data.
In the event of any dispute or claim regarding personal data, privacy, or this Policy, the courts located in Mumbai, Maharashtra shall have exclusive jurisdiction to adjudicate the issue. You agree to submit to the jurisdiction of these courts. We specify Mumbai as it is the city where our company is based and registered, and it is convenient for legal proceedings from our side.
We hope to resolve any differences or concerns amicably through our Grievance Redressal process. Taking legal recourse is typically a last resort. However, if needed, the legal venue will be as stated above.
Acknowledgement
By using the Caffeinated website or providing your personal information, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. This Policy constitutes a legally binding document between you and Thent Coffee Private Limited (for your use of the website and services). If you have any questions or require any clarifications regarding this Policy, you may contact us at the provided support email. We are here to help and ensure that your experience with Caffeinated is rewarding and trustworthy while respecting your privacy.